Hours Adjustment FAQ - Elmwood Park Public Library

Elmwood Park Public Library

Frequently Asked Questions (FAQs)

Hours Adjustment: Supporting Community Needs with Data-Driven Decisions

General Questions About the Hours Change

Q1: What exactly is changing with the library hours?

The Elmwood Park Public Library is adjusting weeknight closing times, effective June 1, 2026:

  • Monday to Thursday: Closing at 8:00 PM instead of 9:00 PM (1 hour earlier)
  • Friday: Closing at 6:00 PM instead of 9:00 PM (3 hours earlier)
  • Saturday: No change
  • Sunday: No change during regular school year; closed from Memorial Day through Labor Day during summer months
Q2: Why is the library making this change right now?

The change is driven by two factors:

Data-driven resource allocation: Four months of usage tracking shows 91% of patrons use the library during peak hours (9 AM to 5 PM), while only 2.6% use the 8 to 9 PM hour.

Tax dollar efficiency: The library is committed to responsible use of every tax dollar. Our data shows the 8 to 9 PM hour is our least utilized operating period with only 2.6% of patron activity. By eliminating unnecessary staffing costs during this minimal demand window, the library saves $21,546 to $39,427 annually. Rather than letting efficiency gains disappear into budget reserves, we're reinvesting this savings directly into services that matter most to our community: expanding our book and media collections, enhancing programming quality and reach, providing stronger reference support during hours when residents actually use the library, and expanding our Chromebook checkout program (made possible by a generous grant from Wingstop Restaurant) to give students additional tools for homework support.

Q3: Is this a permanent change or temporary?

The hours adjustment is based on how the community actually uses the library. The library conducted four months of systematic data collection showing that only 2.6% of patrons use the 8 to 9 PM hour. This is not a temporary budget response. It is a strategic allocation of resources to align with community demand. The library will continue to monitor usage patterns and is prepared to adjust hours if programming needs or patron demand increases in the future.

Q4: How is this different from just reducing hours?

This is a strategic reallocation, not a service reduction:

  • Peak hours (9 AM to 5 PM) will receive enhanced resources from the reallocation
  • All 23 evening programs continue; only Trivia Night starts 30 minutes earlier to accommodate the 8 PM closing
  • Evening access (until 8 PM Mon to Thu) remains available for those who need it
  • We're expanding student resources through our Chromebook checkout program, made possible by a grant from Wingstop Restaurant, giving students additional homework support beyond just library hours
  • We serve 91% of our community better by investing in where demand actually exists

Usage Data & Community Demand

Q5: What does the usage data actually show?

Over four months (January 2 to April 15, 2026), we tracked 6,011 patron interactions across 104 consecutive days. The results are clear:

  • 9 AM to 5 PM (Peak Hours): 91% of total activity (5,488 interactions)
  • 6 PM to 9 PM (All Evening): 8.6% of total activity (523 interactions)
  • 8 PM to 9 PM (Critical Hour): 2.6% of total activity (156 interactions)
Q6: How was this data collected? Can we trust it?

The data was collected through systematic observation over four consecutive months with no selection bias. Every patron interaction (reference questions, program attendance, computer use, quiet study, material browsing) was tracked by time of day and day of week. This is 6,011 documented interactions, not anecdotal observations. The methodology is transparent and verifiable.

Q7: If only 2.6% of people use the 8 to 9 PM hour, why keep it open at all?

Good question. The library remains open until 8 PM on Monday to Thursday specifically to serve those 2.6% who need evening access, plus the additional patrons who use the library between 6 to 8 PM. Closing at 8 PM instead of 9 PM eliminates only the final, lowest-demand hour while maintaining evening service for those who genuinely need it.

Community Feedback & Patron Surveys

Q8: Did the library actually survey patrons about this change?

Yes. We conducted two separate surveys:

  • Evening Patron Survey (March 27 to May 6, 2026): 22 evening patrons surveyed
  • Trivia Night Patron Survey (April 30, 2026): 24 participants from the library's largest evening program
Q9: What did the Evening Patron Survey show?

The survey included working professionals who actually depend on evening access. Here's what they said:

  • Can accommodate 8 PM closing: 85%+ (working people)
  • Accept 6 PM Friday closing: 90%+ (evening users)
  • Would stop visiting altogether: 4.8% (1 person)
Q10: What did the Trivia Night survey show?

Trivia Night is the library's largest evening program with 360 annual participants. We surveyed 24 participants directly about the proposed changes:

  • 91.7% support the 8 PM closing on weeknights
  • 79.1% can accommodate 6 PM start times for programs
  • Only 1 person out of 24 (4.2%) was negatively impacted
Q11: Were working people actually surveyed, or is this an assumption?

Working people were directly surveyed. The Evening Patron Survey specifically included 47.6% of respondents who work traditional daytime hours and cannot visit the library during the day. The Trivia Night survey also included working professionals who attend after work. When we actually asked working people about this change, 85%+ said they support it. This is not an assumption; it is direct community feedback.

Evening Programming & Services

Q12: Will evening programs be cut?

No. All 23 evening programs continue. Most programs require no schedule changes. Only Trivia Night adjusts its start time:

  • Trivia Night: Starting 30 minutes earlier, moving from 7:00 PM to 6:30 PM (same duration, ends at 8:00 PM instead of 8:30 PM)
  • All other 22 evening programs: Continue at their existing times with no changes
  • Beyond programs, students have expanded support through our Chromebook checkout program, available anytime during library hours, for homework beyond the library building
Q13: Can students still access the library after school?

Yes. The library remains open until 8 PM on Monday to Thursday. A student arriving at 7 PM has a full hour (7 PM to 8 PM) to study, use computers, access research tools, and get help from staff. Closing at 8 PM instead of 9 PM impacts only that final hour (8 to 9 PM), which our data shows represents 2.6% of all patron activity. Most students studying in the evening use the library between 6 to 8 PM anyway, and that time remains available.

Q14: What about quiet study space in the evenings?

Quiet study space remains available until 8 PM Monday to Thursday and until 6 PM on Friday. For patrons arriving by 7 PM on weeknights, this provides a full hour of uninterrupted study time before the library closes.

Financial & Operational Questions

Q15: How much money does this actually save?

The financial impact is:

  • Monday to Thursday 8 PM closing: $21,546 annual payroll savings
  • Friday 6 PM closing: Additional $17,881 (total with Friday: $39,427)
  • Calculation basis: Current staffing cost of $24.07 per hour times hours eliminated
Q16: Why is the library facing cash flow challenges?

The library board understands that taxpayers shoulder significant annual tax increases. As stewards of public resources, we are committed to finding better ways to do more with less. This sometimes requires making difficult choices. Tax dollars the library receives are not an open checkbook or an allowance to spend freely. They are a public trust.

We are committed to fiscal responsibility. This means regularly evaluating how we use resources, making strategic decisions about where to invest, and ensuring every dollar serves the community effectively. The hours adjustment is one example of that commitment. In the coming weeks, we will provide detailed financial comparisons showing how fiscally responsible the library and village are compared to peer communities. Our goal is transparency and accountability to the people we serve.

Q17: Is the library in financial crisis?

No. The library is not in crisis. However, we are managing a real cash flow timing challenge created by Cook County distribution delays. Rather than waiting for an emergency, the Elmwood Park Public Library board is practicing proactive fiscal responsibility. We analyzed our data, identified strategic opportunities to reallocate resources, and made the difficult but necessary choices that allow us to do more with less. This is exactly the approach responsible stewards of public resources must take.

Comparison to Other Libraries

Q18: Do other libraries have similar hours?

Yes. This is standard regional practice. Rather than leading an unusual change, Elmwood Park is joining peer libraries that have already made this strategic decision. 34% of suburban Chicago libraries close at 8 PM or earlier on weeknights. Six of our neighboring peer libraries currently operate with 8 PM closings: Berwyn, Bellwood, River Grove, Franklin Park, Schiller Park, Hillside. By aligning with this regional practice, the library demonstrates fiscal responsibility while maintaining service standards that are competitive with peer communities.

Q19: How do peer libraries operate successfully with 8 PM hours?

Peer libraries demonstrate that 8 PM closing times are operationally feasible and support community service. What makes this especially compelling for Elmwood Park is that our library already outperforms many of these peer communities in programming quality, attendance, and cultural and teen program offerings.

We operate MORE hours per week than several comparable communities AND deliver more robust programming. Even after our proposed reduction, Elmwood Park will operate 65 hours per week, compared to Schiller Park (56 hours), Franklin Park (57 hours), River Grove (58 hours), and River Forest (68 hours).

Elmwood Park is not just aligning with peer practice on hours. We are doing it while delivering superior programming. Our commitment to cultural events, teen programming, and community engagement demonstrates that strategic resource allocation does not compromise quality. It strengthens it.

Addressing Common Concerns

Q20: Won't this harm working people who can't get to the library until 7 or 8 PM?

Our data answers this directly with actual community voice. We surveyed working people from Elmwood Park. 47.6% of evening patrons work traditional daytime hours and cannot visit during the day. When we asked them about the proposed changes:

85%+ said they support an 8 PM closing on weeknights. Not just accept it. Support it.

Trivia Night participants (working people from our community) responded with 91.7% support for the 8 PM closing and 79.1% said they could accommodate earlier program start times. Only 1 person out of 24 said the changes would negatively impact them.

This is not about making assumptions. This is about listening to actual working people in our community who said clearly: this change works for us. We moved forward with confidence in this proposal because the people most directly affected (working people who depend on evening access) told us they support it.

Q21: What about students who study at the library in the evening?

Students absolutely retain access to the library for evening study. A student arriving at 7 PM has a full hour (7 PM to 8 PM) to study, use computers, access research tools, and get help from staff. That is genuine protection of student access.

Beyond in-library study, Elmwood Park provides additional support through our expanded Chromebook checkout program, made possible by a generous grant from Wingstop Restaurant. Students working evening jobs can stop by the library between 6 PM and 8 PM, check out a Chromebook, and take it home to work on their homework at their own pace. This gives evening workers multiple pathways to academic support: study at the library until 8 PM, or check out a device to continue their work at home anytime.

The library is eliminating only the final 8 to 9 PM hour, when our data shows just 2.6% of all patron activity occurs. Most students studying in the evening already use the library between 6 to 8 PM anyway, so this change reflects actual usage patterns rather than disrupting them. This is resource allocation based on data, not on assumptions about where students study.

Q22: Why does the library need staff until 9 PM if 91% of people use it during the day?

This is exactly why the library is making this change. The library's mission is to serve the community effectively. Our data shows 91% of the community uses the library during peak hours (9 AM to 5 PM). The remaining 8.6% of evening users are important, and we're still serving them. We're remaining open until 8 PM on weeknights to maintain evening access. We're just eliminating the final hour (8 to 9 PM), when only 2.6% of our community uses the library.

By reallocating resources from that lowest-demand hour to peak hours, we can provide better service where 91% of the community actually needs us. This is not about abandoning evening users. It's about being smart with resources: serving everyone who genuinely depends on evening access (8.6%), while investing more in where the overwhelming majority of the community is present (91%). This is resource allocation based on evidence, not cutting service based on budget constraints.

Q23: Is this really about the data or really about money?

It's both, and they point the same direction. The library conducted four months of usage tracking before any budget question arose. That data showed 91% of patrons use peak hours and 2.6% use the 8 to 9 PM hour. The decision is grounded first in that evidence: where should a responsible library direct resources?

The financial reality added urgency to what the data already showed. Our community knows that taxpayers shoulder significant annual tax increases. As stewards of public resources, our responsibility is to find better ways to do more with less. The data shows us how: reallocate resources from a 2.6% usage hour to strengthen the 91% of peak hours where the community actually depends on us. This is not about cutting service. It is about being fiscally responsible with the tax dollars entrusted to us, while doing exactly what the data tells us serves the community best.

Q24: Who made this decision? Was there community input?

The Elmwood Park Public Library Board made this decision through a data-driven, community-responsive process:

  • Four months of systematic usage data: We tracked 6,011 patron interactions to understand how our community actually uses the library.
  • Direct community input: Evening Patron Survey. We surveyed 22 evening patrons about their needs and their response to proposed changes.
  • Direct community input: Trivia Night Survey. We surveyed 24 program participants and found 91.7% support for the 8 PM closing.
  • Board governance: The Board of Trustees, elected representatives of the community, reviewed all analysis and voted to approve this decision.

The vision behind this decision: My goal as Director is to make this library the best library in our area. We have already exceeded what peer libraries deliver. Our programming, cultural events, teen services, and community engagement set us apart. We will continue on this path to success.

This hours adjustment is not a retreat from that vision. It is an application of it. The best library serves its community effectively by aligning resources with actual demand, by being fiscally responsible with taxpayer dollars, and by investing strategically where impact is greatest. By reallocating resources from a 2.6% usage hour to strengthen the 91% of peak hours where our community depends on us, we are doubling down on excellence.

This was not a top-down decision imposed on the community. It was grounded in data that reflects actual community needs, informed by direct conversation with community members who told us they support this change, and approved through proper governance. The Board listened to the community voice and acted on that evidence. We are moving forward together to continue building the strongest library in the region.