As of July 13, the Library building is now open to the public with limited hours and limited services.  Click here to read more. 

For now, the Library will continue to offer Curbside Holds Pickup Service for Elmwood Park library cardholders. Continue reading below for details about our Curbside Service, or click here to see details about our Remote Printing service, also available with Curbside Pickup.  

Curbside Hours (hours subject to change):

  • Monday/Wednesday/Friday/Saturday:  10:00 a.m. - 5:30 p.m.
  • Tuesday & Thursday:  12:00-7:30 p.m.

Phone Reference Hours:

  • Monday/Wednesday/Friday/Saturday:  10 a.m. - 6 p.m.
  • Tuesday & Thursday:  12-8 p.m.

Thank you for your continued understanding, patience, and support! 

 

WHAT IS THE CURBSIDE HOLDS PICKUP SERVICE?

Elmwood Park library cardholders can now place holds on items they want to check out. We will gather these items as they become available and call or email to arrange for a curbside pickup. Limit one pickup per person per week. Maximum 25 items per pickup.

curbside icon peopleWho can place holds?

Elmwood Park library cardholders with fines under $100.

If your card is set to expire anytime between January 1 - September 7, 2020, it has been automatically renewed through September 8. Unfortunately we cannot accept cards from other libraries or temporary digital cards at this time.

 

curbside icon booksWhat items can I get?

Books, audiobooks, magazines, DVDs, Blu-rays, CDs, video games, Chromebook Laptops, WiFi hotspots, and any other material that is owned by Elmwood Park Public Library.  You can also pickup Remote Print Jobs.

Items from other libraries are currently unavailable. Holds and delivery from other libraries is scheduled to resume on August 12.

 

curbside icon clockHow long will it take?

If an item is available, you should receive notification that it’s ready for pickup in 24-48 hours.

Holds may take longer than usual due to items being quarantined upon return.

 

 

HOW DOES CURBSIDE HOLDS PICKUP WORK?

 

curbside icon number1Place a hold either online or by phone

Online: SWAN Online Catalog

By Phone: Call us at 708.453.7645


 

curbside icon number2Wait for notification that your items are ready for pickup

Updated 7/13/20 - Staff will gather your holds and make them ready for pickup.

But instead of staff calling or emailing you, you will once again receive those old fashioned automatic SWAN notifications by text, email, or phone that your holds are ready for pickup.

*Please note that items will no longer be checked out to you ahead of time. Therefore your pickup will take an extra couple of minutes so that we can check out your material to you when you arrive. 

 

 

curbside icon number3Pick up your holds outside the Library building

**Please bring your library card and cell phone with you. If you do not have a cell phone, please call ahead and schedule a time to pick up your items.**

By car: Find a marked parking space in front of the Library and follow the instructions posted there. If full, please use an overflow space in front of the Parks & Rec Center.

By bike or foot:  Find a marked space for Walk-Up Holds Pickup Services on the east side of the building near the Avenue of Flags and follow the instructions posted there. 
**Please make sure you wear a mask as required. **

 

Please be respectful of our staff safety. Do not approach staff members when they drop off your items. Thank you.

 

 

CURBSIDE HOLDS PICKUP SERVICE - FAQ

book bag1For the safety of staff and patrons, staff will not be answering questions face-to-face during Curbside Holds Pickup Service. Please see the FAQs below, and if you have any further questions, please call (708.453.7645) or send us an email (This email address is being protected from spambots. You need JavaScript enabled to view it.). Thank you for your cooperation.

 

What are the hours for Curbside Holds Pickup Service?

Curbside Pickup hours are:

  • Monday/Wednesday/Friday/Saturday:  10:00 a.m. - 5:30 p.m.
  • Tuesday & Thursday:  12:00-7:30 p.m.

Hours are  subject to change.  Regardless of hours, you may only pickup holds once you have been notified that your material is ready for pickup. 

 

How long can I keep items once I’ve checked them out?

Checkouts are 3 weeks. You can have up to 2 renewals as long as there are no holds on the item.

 

Didn't my items used to get checked out to me before I picked them up?

Yes, but we are no longer doing this.

Now that SWAN has started sending out notifications again by text, email, and phone, we have stopped checking out items ahead of time.  You will now get notifications that your holds are ready for pickup.  Just note that your pickup will take an extra couple of minutes so that we can check out your material to you when you arrive. 

 

book drop1How do I return items once I’m done?

Please drop off material through the materials return slots at the front of the Library, or with the drive-thru in the back.

Staff will not accept returns from cars or walk-ups.

Note: Due to our quarantine process, expect that returned items may remain on your library card for up to 10 days before getting checked in. Material will be checked in fine free during our Curbside Holds Pickup Services phase.

 

website digital card1What if I don’t have an Elmwood Park library card?

Unfortunately, we are not able to issue new cards at this time.

If you live in Elmwood Park and you are over 13 years old, you can apply for a temporary digital card to access our eBooks, audiobooks, digital magazines, and more. Just click here to sign up.

 

What if my library card is expired?

If your card was set to expire anytime between January 1 - September 8 of this year, it has been automatically renewed until September 8, 2020. If your card expired in 2019 or before, unfortunately you will not be able to use the Curbside Holds Pickup Service.

However, if you live in Elmwood Park and you are over 13 years old, you can apply for a temporary digital card to access our eBooks, audiobooks, digital magazines, and more. Just click here to sign up.

 

What if my library card is blocked due to fines?

You can pay your fines online through the SWAN Online Catalog. Just log in with your library card number and PIN.

 

When can we go back inside the building?

As of Monday, July 13, the Library building is now open for limited hours and services. The library continues to monitor recommendations from the Centers for Disease Control (CDC), Illinois Department of Public Health (IDPH), and local health authorities, in addition to the State of Illinois for guidance in these next steps and when we can gradually open up more spaces, services, and hours.

But in addition to our Curbside Holds Pickup service, we continue to offer virtual services, answering your questions via phone and email, virtual programs, access to eBooks & other digital resources, as well as our Summer Reading Program

Thank you for your continued patience. 

 

Are you accepting donations?

We are not accepting donations at this time.

  

Peter N. Silvestri Cultural and Learning Center | Serving Elmwood Park Since 1936